Yesterday a customer who bought a Sania tunic said that the tunics are larger than the measurement provided. Kedai Baju Huda's return policy stated that customers are not allowed to change size or colour because we have already given our customers measurement chart to decide the best size for them. If we are the one who send our customer the wrong item (not as ordered by the customer), then we will resend the product for free within 3 days after receiving the item.
Now it has been a week after she received her parcel. I do not know whether I should let her have her new size or not. Why?
The reason:I relied 100% on the measurement chart provided by the agent.
The possible solutions:
- I should at least examine the chart and make sure the measurement given is the same as the actual thing.
- I might have to spend extra for that, keep a few sizes of every collection as sample. Later I might be able to put them on sale for a cheaper price. The thing is, I have to make more sales to make sure it worth. To make more sales, I have to work HARDER and SMARTER, achieve a daily target.
Break a leg, Huda!